Refund policy

Returns
Our online store return policy lasts 14 days. If 14 days have gone by since you have received your order, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. When you are returning an item, you should consider using a traceable shipping service to make sure it arrives. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Products that are made to order or personalized are not eligible for returns and refunds.

Mokoko is a designer leather goods studio with a focus on inventive constructions and clever details. All products are made in our studio in Tallinn, out of certified vegetable tanned leathers from Italy.

Our products in stock are shipped within 5 workdays, products made to order in 2 weeks. We ship all over the world using registered mail service with tracking number.